Refund Policy

We accept refund requests for products that arrive damaged, melted, or significantly different from their description. To be eligible, you must contact us within 24 hours of delivery with clear photographs showing the condition of the products and packaging. Given the artisanal nature of our chocolates, slight variations in appearance are normal and not eligible for refunds. Custom orders and personalized selections are non-refundable unless damaged upon arrival.

Once your refund request is approved, we will process it within 5-7 business days. The refund will be issued to the original payment method used for the purchase. For credit card payments, please allow an additional 3-5 business days for the amount to appear in your account. Shipping costs are only refundable in cases where we are at fault for the delivery issue.

Refunds will not be issued for:

• Products damaged due to exposure to heat after delivery

• Orders not collected from the delivery point within the specified timeframe

• Changes in taste preferences or dietary requirements

• Orders cancelled after the 48-hour cancellation window

• Shipping costs for orders returned due to incorrect delivery information provided by the customer